Is Outsourcing all is cracked up to be?
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Outsourcing has helped companies grow while shrinking, handling bits of their operations to third parties and focusing on in-house activities on what they are good at.
Businesses can make big savings by benefiting from the economies of scale of specialist suppliers.
With outsourcing however the end customers should not be able to tell the difference in the service provided. Unfortunately this is not always the case and the customers sometime do notice and that means, as a business, you have lost something (worth thinking about the backlash of many global organisations outsourcing their customer service departments to other countries)
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- on-shoring but the key to this is lack of skilled people
- getting smarter and looking at optimising vendor relationships and improving operational flexibility
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