"The One Minute Apology" by Ken Blanchard and Margaret McBride
The One Minute Apology is an engaging parable which delivers one of Blanchard's essential management principle: The Apology (the others are Goal Setting, Praising and Reprimanding). It is a step-by-step guide on how to
accept responsibility for own errors and deal with the cause of the damage caused while maintaining a sense of own integrity.
The
One Minute Apology offers anybody - but particularly useful in a work environment - a way of approaching one of life's dilemmas: how to admit and accept that we have made a wrong decision and how to correct
it by making a meaningful apology (I stress the word meaningful - just sorry won't do).
The book can be read quickly and is quite simple but the techniques described and the message will undoubtedly resonate and have significant results both in a work environment and at home.
No need for more fancy stuff when simple and easy will do.
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